FAQs

We've grouped together some of the questions we sometimes get asked by our customers to help you, but don't worry, if you can't find the answer you need below just drop us a message.

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  • Skylarx should be connected to the original transmission source, it will not connect via a third party accessory. The Skylarx Transmitter needs to be connected directly to your set top box / Laptop etc and the Skylarx receiver needs to be connected to your TV screen / over head projector. The Amplifier will need to be connected directly to you TV screen via a separate HDMI cable (not supplied) for the Skylarx to work in this set-up.

  • Yes this is possible with the Skylarx . See Photos attached.

  • The units can be placed up to 30m apart as long as they are in line of site. This makes it perfect for larger meeting rooms and conferences or even events when you do not want to be trailing an HDMI cable across the space.

  • Skylarx uses radio waves rather than WiFi. The benefits of this are that you can use the devices even without a WiFi connection and don’t have to worry about signing in to WiFi, the screen sharing will not eat into bandwidth use and is more secure.

  • Our transmitter and receiver units measure 88mm x 90mm x 15mm and have been designed to be unintrusive in any meeting environment but also lightweight and easy to transport when presenting elsewhere.

  • Follow this simple guide to resolve this issue:

    1. Go to Settings

    2. Go to Setup

    3. Go to Audio Visual

    4. Go to picture resolution

    5. Select 1080p

    6. Select Confirm

    Your Skylarx units will now be able to pair easily with your Sky Q box / BT TV (UHD) STB. Note: Skylarx transmits 2160p at 30Hz whereas Sky Q transmits 2160p at 50Hz so if the 2160p setting is selected on your Sky Q box / BT TV (UHD) STB your Skylarx will not be able to pair.

  • Your iPad and iPhone will need to be connected to an external power source / power bank as the built in battery from these devices will not be sufficient to power the Skylarx on their own.

  • As their names imply, 4K UHD has a considerably higher resolution than 1080P HD video. 4K resolution is exactly 3840 x 2160 pixels, whilst 1080P consists of 1920 x 1080 pixels. By comparison, 4K features 2160 pixels vertically; a considerable increase.

  • This means that the Transmitter and Receiver units are pairing. Once the green lights are solid then this means the two units are connected and ready to use.

  • The unit with the GREEN HDMI outlet socket is the Transmitter, the unit with the RED HDMI outlet socket is the receiver. Also if you turn over the unit it also states on the label which is the Transmitter and which is the Receiver.

  • We find that our main Skylarx Wireless HDMI product works very well in a business environment and has many applications for meetings and conferences. Because this is a very popular solution for businesses, we have ensured that companies wishing to place a higher volume order will receive the best value for money. To this end, if you are ordering more than 10 units, a discount of 15% will automatically be applied to your basket. If you are ordering more than 50 units, please do contact us directly and we’d be very happy to discuss further. Click here to get in touch.

  • At this stage, the Skylarx Transmitter will share the image from your source to one screen. We are constantly evolving and working on improvements for new iterations of our products. Currently in development, is a system whereby multiple receivers will work with one transmitter. We will advise when this format is available, if you are interested in receiving notifications on future products please let us know via the contact page and we will be happy to keep you posted on our progress.

  • If this is the case then you will need to go to the Apple “settings” section, go to the “sound” section, click on the “output tab”and then on the “Select a device for sound output” section and choose the monitor/ TV screen to which you wish to receive the sound. This should resolve your issue .

  • Yes this will operate the Skylarx unit without any problems.

  • It will power the unit but you may incur some disturbance to the picture. It is therefore recommended you either use a USB 3.0 socket (1.0 Amp output) if you have one or use the power supply provided to experience the best quality.

  • No, the receiver must be in clear sight of the transmitter.

  • This means that there can be no obstructions between the transmitter device and Receiver. The units will not work through walls / ceilings.

  • You can use the USB connection on your transmission source and also on your receiver screen. However, for optimum performance we recommend you use the power adaptor provided.

  • Yes, Skylarx supports Dolby Digital 5.1

  • Make sure all cables are connected correctly (please use the HDMI cables provided). Make sure there are no obstructions between the Transmitter and Receiver as this is a line-of-sight device. Unplug the power cable to restart the Skylarx transmitter to reset the units.

  • 30 frames per second @ 60GHz.

  • Yes Skylarx 2 will have this function. Keep watching for updates as to when this version will be available.

  • Yes, Skylark offers full 4K resolution.

  • Yes, as long as your Laptop has an HDMI output, or you use an HDMI adaptor, you can enjoy the large screen experience with Skylarx.

  • If your Projector / Beamer has a HDMI input, then yes you can use your Skylarx together with this source.

  • Yes, Skylarx is compatible with all Set Top Boxes as long as they have an HDMI output.

  • Yes, Skylarx works with all gaming consoles.

  • No, the two units need to be in the same room with a clear line of sight (up to 30 metres distance). The units will not work through walls.

  • The green HDMI cable needs to be connected to the Transmitter which has a green HDMI socket. The red HDMI cable needs to be connected to the Receiver which has a red HDMI socket.